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10,000 patients from more than 30 surgeries sign up to use GP online services

8th August 2017

An exciting digital initiative taking place across Lancashire and South Cumbria has so far seen over 10,000 patients from more than 30 surgeries signing up to use GP online services.

The Primary Care Transformation Project is part of a wider programme supporting GP Practices across the region to improve services for local people.

The team behind the project have worked with GPs, practice managers, PPG members and patients to promote the use of online services including ordering repeat prescriptions and booking GP appointments from the comfort of homes and on mobile devices.

Free support offered to practices has come in the form of a ‘bundle of technology’ which includes help with using apps, improving online services available from practices, advice on setting up and maintaining official Facebook pages and bespoke and very localised PR campaigns to promote online services and support.

The team have also assisted PPG groups with holding sessions in surgery waiting rooms to inform and assist patients with the online signing up process.

Declan Hadley, Digital Lead for Healthier Lancashire and South Cumbria, said: “This is an exciting and very important project and I’m delighted with these results so far. If people register online they can order their repeat prescriptions or book their forward appointments whenever it suits them 24 hours a day. It’s a really good investment of their time; it’s so easy and so straightforward and saves all the hassle of having to make a telephone call and wait in queues.

“We are excited to work with even more practices across Lancashire and South Cumbria as the project continues.”

This project is being delivered by Healthier Lancashire and South Cumbria, which is the sustainability and transformation partnership for the region. In Lancashire and South Cumbria, the partnership is about NHS, council and community organisations working together more closely than we have before to improve outcomes and care for local people, manage pressures on services and make best use of the growth in our financial resources.

Pictured: staff from Richmond Hill Medical Centre in Colne, which has played a successful part in the new project