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Care Providers Area

The overall aim of the Regulated Care Sector ICS workstream in Lancashire and South Cumbria is to work with providers, local authorities and clinical commissioning groups as equal partners in providing care across the health and social care sector. We want to look at things differently and recognise that there may need to be a change in the model of care, exploring non-traditional ways of delivering care to older people.

Provided below are links to resources, guidelines and framework which you may find useful.

Provider forums and 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





































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































The Safeguarding adults, Lancashire and Cumbria multi-agency policy and procedures document can be viewed and downloaded here

Work competency references

The below links are part of Northumbria University's Workforce Competancy Framework Jan 2017 & highlight links to training and competancy assessments which can be found on (

NHS England

Skills for Care

Social Care Institute for Excellence

NICE Guidelines and Best Practice

NICE (National Institute for Health and Care Excellence)

Guidance and standards relevant to Care Homes .

Guidance and standards relevant to Home Care

NICE Quick Guides for social care. A quick, easy way to access key information from NICE on social care topics, directly relevant to care home managers and staff including:

  • Discussing and planning medicines support
  • Helping to prevent infection
  • Recognising and prevention delirium
  • Improving oral health for adults in care homes
  • Building independence through planning for transition


NICE Shared Learning Case Studies

Have you used NICE guidance or quality standards to improve the quality of care provided by your organisation? Are you willing to share your own experience with others whilst getting recognised for your own great work?

NICE’s Shared Learning Collection features hundreds of examples of how NICE guidance and quality standards have been used to improve services across a wide range of health and care settings.

To search for examples or submit your own, visit:

Each year all newly published examples are considered for the prestigious NICE Shared Learning Awards, presented at the NICE annual conference.



Information for Lancashire and South Cumbria local services

Care Homes Folder

In partnership with Healthier Lancashire & South Cumbria Integrated Care System Partners, Lancashire County Council has developed a care plan folder guidance for care homes.

The guidance is based on publically available good practice information and advice, experience and learning from contracts monitoring and quality improvement processes and feedback from consultation with subject matter experts. We encourage you to review your current care planning processes and documentation in line with this guidance, its purpose is to suggest what documentation could be included in a care plan folder, which will be dependent on the individual resident's assessed needs.

Care planning in older peoples care homes

East Lancs CCG Enhanced Health in Care Homes (EHCH) have launched their innovative Training Programme Folders

Featuring key educational information and reusable resources compiled by health and care specialists, the 300 page folders are an invaluable resource for all care home staff. They have been designed to be used both independently and alongside dedicated EHCH virtual training sessions as part of the ongoing telemedicine initiative. Every care home in the Pennine Lancashire region has had at least one folder produced for them, with over 150 care homes lined up to receive them.

The folders are comprised of ten key sections, including Continence Matters, End of Life, Infection Prevention, Mental Capacity Act, Medicines Management, Nutrition and Hydration, React to Red, The Red Bag scheme, Steady on Falls Prevention, Vital Signs and Preventing Deterioration.

Adele Thornburn, Nursing and Quality Manager and Vanguard Programme manager at East Lancashire CCG, commented, "The response to the new EHCH Training Programme Folders has been phenomenal. We are really proud to be able to supply such a valuable resource to the care homes. We know that they are a vital source of information and will help to further educate hundreds of staff on core components of care for their residents".

Here is the content of the folders in electronic format.

Section 1 - Continence Matters

Section 2 - End of Life Care

Section 3 - Infection Prevention

Section 4 - Mental Capacity Act

Section 5 - Medicines Awareness & Administration

Section 6 - Nutrition & Hydration

Section 7 - React to Red

Section 8 - Red Bag Scheme

Section 9 - Steady on Falls Prevention

Section 10 - Resident at Risk & Preventing Deterioration


Data Security & Protection Toolkit (DSPT)

"The Data Security and Protection Toolkit: Information for Social Care Providers

Previous work at both the ICS and local level identified the need to establish and strengthen basic systems to support connectivity across health and social care providers so that staff can access care records. Providers need to achieve compliance with DPST and have access NHS Mail for the secure transfer of care records.

The Data Security and Protection Toolkit (DSPT) is an online self-assessment tool for data security which supports organisations in demonstrating:

1. General Data Protection Regulation (GDPR) compliance.

2. Compliance with the expected data security standards for health and social care for holding, processing or sharing personal data.

3. Readiness to access secure health and care digital methods of information sharing such as NHSmail and Summary Care Records (a summary of GP information about an individual) and local information sharing solutions. NHS mail allows personal care information to be shared between health & social care providers.

4. Good data security to the CQC as part of the Key lines of Enquiry (KLOEs).

The Care Provider Alliance also have more details on GDPR, including e-learning and templates which can be used to fulfil GDPR criteria:



Training is available for Care providers on how to complete DSPT, please click here for more details.






The European General Data Protection Regulation (GDPR) is in force as of May 25th 2018.

It has changed how businesses and public sector organisations can handle the information of customers.

The following guidance has been released by Care Providers Alliance:

The Information Commissioners Office (ICO) has launched a new helpline aimed at SMEs and charities to advise how to be GDPR compliant, call 0303 123 1113 and select option 4.


Lancashire County Council recently hosted training for care providers - you can access the presentation here



Skills for Care have published a short briefing for employers on the implications of GDPR and will continue to update the Digital working, learning and information sharing pages over the coming months:


Important changes to the way you keep and record data

On 25 May 2018, the General Data Protection Regulations (GDPR) come into force. The new regulations will replace the Data Projection Act (DPA), which has governed the use of data information for adult social care services since 1998.

The regulations apply to any personal information you or your organisation hold relating to individuals, whether they are employees, people who need care and support or other customers, suppliers or contacts.

What do you need to do?

The GDPR extends current requirements set out in the DPA and places new obligations on organisations that process personal data and special categories of data. The Information Commissioners Office (ICO) have published 12 steps that all organisations should take:

1. Awareness: organisations should take steps to ensure that decision makers and key people are aware that the law is changing.

2. Information you hold: you should document what personal data you hold, where it came from and who you share it with.

3. Communicating privacy information: this is the information you provide which tells someone why and how you are using their data.

4. Individuals’ rights: these have been strengthened under GDPR so it is important to review your existing data protection policy.

5. Subject access requests (SAR): the GDPR removes the £10 fee payable to make a SAR1 and reduces the time for complying with one.

1 The SAR gives any person including current and former employees as well as people in need of care and support the right to request sight of all data you hold on them

6. Lawful basis for processing personal data: you should document your reasons for processing specific data.

7. Consent: if you are not already you will need to be clear on how you have identified where consent to use data and information has been sought and is required.

8. Children: you should consider whether it is appropriate for your organisation to have separate template notices and policies for adults and children.

9. Data breaches: Do you have the right procedures in place to detect, report and investigate a personal data breach.

10. Data Protection by Design and Data Protection Impact Assessments (DPIAs): privacy by design is now an express legal requirement and in some circumstances DPIAs are now mandatory.

11. Data Protection Officers: many social care organisations will need to appoint a formal data protection officer if they don’t already have one.

12. International: this only applies to organisations operating in more than one EU member state.