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Personalised care

The widely accepted definition of personalised care is that people have choice and control over the way their care is planned and delivered, based on what matters to them and their individual strengths and needs.

Personalised care recognises that there are two experts in the room - the practitioner with their knowledge and skills as a health care professional, and the person who is an expert in their own life and understands what is important to them. For this to happen we need a new kind of relationship between people, professionals, and the health and care system. One where people have more of a voice, and are involved in the decisions that are being made about them.

At the heart of personalised care is a better conversation. A better conversation is more than a transactional exchange of information – it can transform relationships and health behaviours to benefit our population, our workforce and the wider system.

Across Lancashire and South Cumbria there is evidence of great work in place already supporting personalised care, and this has been reflected in our region being chosen by NHS England as a personalised care demonstrator site. We want to develop this work further, learning from what is working well and creating partnerships within our health and care system, our local populations, and communities to ensure all our residents are receiving personalised care.

Personalised Care Hub

The Personalised Care Hub provides the health and care workforce across Lancashire and South Cumbria with education and support to continuously improve how they deliver person-centred and personalised care.

Social prescribing

On 14 March 2019, we celebrated the very first international Social Prescribing Day with a new blog and video from Linda Vernon.

Find out more about social prescribing and how we're working in partnership to develop this further in Lancashire and South Cumbria. 

Video - Matt Simpson on personalised care

Matt Simpson, Senior Manager for Personalised Care for NHS England and NHS Improvement on what personalised care means - both to him and for patients.

Video - Pritti Mehta on personalised care

Pritti Mehta, Head of Personalised Care for the North region at NHS England and NHS Improvement explains what personalised care means to her.