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Bay Health and Care Partners

Bay Health and Care Partners is made up of a range of local health and social care services working together across North Lancashire, South Cumbria and Furness with a shared vision:

“To see a network of communities across Morecambe Bay enjoying great physical, mental and emotional wellbeing, supported by a health and care system that is recognised as being as good as it gets."

These partners are: 

In addition, the following organisations work closely with Bay Health and Care Partners:



We made that film a few years ago and a lot has changed in Morecambe Bay since that time. We’ve merged CCGs and created the Morecambe Bay Clinical Commissioning Group. University Hospitals of Morecambe Bay has started providing community services. Many of our GP practices have joined together. We’ve embraced new technologies and provided care tailored to each of our Integrated Care Communities. Here are some of the other things we’ve achieved.

Better Care Together began with the review of hospital services back in 2013. It has grown since that time to encompass a huge amount of changes across both hospital and community care and the care provided by your local GP.

Among the changes were those in our eye services. A lot of the conditions which people used to have to go to hospital with have started to be provided in our high street opticians which means that they are more convenient, easier to access and closer to people’s homes. To date, almost 16,000 people have used the service.

We’ve also introduced a scheme called the Patient Initiated Follow Up. In the past, many thousands of people would have been given regular outpatient appointments as a result of their condition, such as arthritis. However, by stopping the routine appointments and giving patients a special hotline to call many thousands of wasted trips a year have been saved. This not only stops our doctors and nurses from wasting time but cuts down on annoyance for the public and travelling to hospitals, finding car parking spaces and waiting for their appointment.

We have also introduced Integrated Care Communities across the Morecambe Bay area. These have been at the forefront of our partnership approach. Able to work at a local level and tackle priorities for their residents, recognising that the priorities for the residents of Kendal will be different to those in Barrow. But they have done a huge amount of work to benefit people’s care. For instance, in Carnforth, they’ve introduced leg ulcer clinics. In Kendal, they have prioritised independent living for the older population, and in Barrow and Millom they have worked on the Suicide Safer Barrow Programme.

Across Cumbria, we are making improvements to people’s lives. Plans are in advanced stages to build a new GP and community hub through which the community in Barrow-in-Furness can access a variety of local health and care services. And in Millom, work for their practice to provide a similar hub is already complete. In Kendal, members of the local community have joined with healthcare professionals to decide their priorities for health and care in the town.

Over the past two years, we have brought our community services and our hospital services together under one roof. All community and hospital services are now employed across Morecambe Bay by one provider. In the past, this was provided by three. This gives us the benefit of being able to link community and hospital care together and ensure that community services are provided in the same way across Morecambe Bay.

We’re working with our third sector, Morecambe Bay’s voluntary and charitable sector to ensure services and support is joined up in a way that it has never been before.

Our digital innovations have been at the forefront of some national attention, and last but not least this year the Bay Health and Care Partners have pledged one million pounds to help respiratory services across Morecambe Bay, really helping those with breathing problems across our area.

We’ll keep improving the services we provide, but we need your help to do it. But we need your help to do it. The Bay Health and Care Partners public assembly is your chance to share ideas and provide feedback on the care that you or your loved ones receive and to shape the future of local health and care services. So, what are you waiting for? Sign up today.

Thank you messages from patients and public

Around 120 people wrote messages of thanks to staff across our Partners for their work during the coronavirus (COVID-19) pandemic. You can read some of the thank you messages below:

"Thank you so much for the service you have put in through the lockdown. Thank you." Annabelle.

"Thank you for all you have done and all you are doing to look after us. Thank you for the compassion and loyalty. We owe you all so much more than we have the words to thank you for. Wendy, Peter and Canine Partner. Carmen Hilling Xx."

"Thank you so much for all you have done throughout this pandemic. Please know how grateful we all are for your hard work and dedication (always) but particularly during this awful time. Thank you, thank you, xx." Christine.

"I would like to thank all the staff at the Lancaster NHS for what you people have sacrificed over this period of coronavirus. Thank you so much." Tom Angus.

"To all the RLI staff, thank you so much for all the hard work you have put in over the last year! You are all AMAZING and we appreciate everything you are doing to help the people of Lancaster." Emily R.

"Thank you for everything each and every one of you does to take care of the people in our area!"

Thank you everyone for the brilliant way you have helped us through this last very difficult year. God bless you all. Val Kilbridge and Sheila Christie

Thank you for all you have done and are doing to help us all. Thank you for being there. We really appreciate you all."

"Dear NHS Lancaster, we are blessed that we have such a national treasure. To each and every one of you a Big Thank You for your compassion and commitment during this pandemic xxx!”

"Thank you for working so tirelessly to care for our community and at such a difficult time. We are grateful for each and every one of the UHMBT staff and volunteers. Thank you for helping our loved ones find comfort. I was worried that I wouldn’t be able to access treatment during this time, but I have not only received the care I need but also the warmest and friendliest smiles when I have visited the Outpatients clinic. Joanne Naylor.

“When we remained home for it was too dangerous to be out there, yet you were out saving our lives and you still remain in frontline. Vocabularies may fail to capture how grateful and how thankful we are. Thank you for being there for us. May God always refresh you as you refresh others.” Bernard Yulia & Jason.

“Thank you to all of the team NHS, in both primary and secondary care: the doctors and nurses, pharmacists, physios, radiographers, HCAs, admin staff, receptionists, caterers, cleaners and all those other roles so easily forgotten. Together you are all getting us through this crazy time and we are so grateful for all you have done and are doing = managing COVID on top of all the usual workload. Thank you just doesn’t seem enough.” Jo H.

“Thank you all so much for dedication and skill in nursing people out of sickness back to health and saving lives. God bless you all.” Bill Demet.

“Thank you for all the care, comfort and love you show to those who are unwell and suffering. Thank you for your courage and perseverance through the COVID crisis. May Jesus bless you abundantly with peace, hope, love, rest and wisdom.” Roy.

“Thank you, your tireless efforts and commitment are much appreciated. You are all such a blessing.” Lena.

“Thank you so much to all the hospital staff for all the amazing work you have been doing to save lives and keep everyone safe. Thank you for all the cleaning that has been done to keep everyone safe and all the maintenance to make sure that everything is working properly. Thank you to the doctors and nurses for all their care and hard work whilst working long shifts wearing PPE. We appreciate you all and thank god for you all and everything that you have done and continue to do.” Matt Parker.  

“We can’t thank you enough for all your hard work over the last year. We want you to know how much we appreciate you and admire your commitment. Thank you.” Alisha Haxby.

“Hey NHS! Sending you a big, giant thank you for serving the sick in your job throughout this pandemic and beyond. It might have been very tough, tiring and worrying at times. You are awesome. Xxx.”

“Thank you for the amazing way you organised the vaccine roll out in the Morecambe Bay area. It was efficient, helpful, reassuring and caring. I had my vaccination late in the afternoon and you were all tired but kept going with smiles all around.” Grace Kennedy.

“For all my hard-working colleagues over the last year. Thank you.” Paul Henderson.

“Thank you for all your hard work x.” Sarah Stables.

“Thank you for everything you do, every day – not just during a pandemic – to provide Gold Standard Health Care.” Gillian x

“I wanted to say a massive THANK YOU for all your hard work over this last year! For the long shifts, the heartbreak, the faces marked with goggles, the endless PPE and the sheer grit and determination you have all shown in the face of true adversity. Thank you and may God Bless you richly. You are not forgotten. Xxxxxxxxxx.” Celia Cowlishaw

“Continue the great work fighting this pandemic, you are all doing an amazing job.” Jamie and the team.

“A huge thank you to all the incredible staff at the RLI. I would especially like to thank Dr Eaton (Consultant Paedatrician) who took such great care of our little girl Molly and also reassured Jonny and I as new parent whilst treating her. Huge thank you to all the staff in the women’s unit and children’s ward. Xxx.” Faye Sundell.

“Thank you, all the Royal Lancaster Infirmary for working continuously saving many lives and putting yourselves at risk through this pandemic. Bless you all and a huge thank you.”

“To everyone at the NHS, from the unseen jobs to those working in critical care. I thank you for all you’re doing to help and protect our nation. I have prayed for you all throughout, that you’ll have God, our mother’s help, strength and protection. Thank you from the bottom of my heart.” Anita.

“Thank you, NHS for all you have done during COVID: for treating my leg when my muscle snapped, for delivering my friend’s baby, for treating a friend of a friend who died of COVID and for treating my child. And for all you do and have done especially over the last year.” Sue Lancaster.

“You guys are doing such amazing work. The sacrifices you make every day do not go unnoticed. I hope and pray that when all of this is done you get the proper rest you need and deserve.” Skylar.

“Thanks, beyond measure or number for all that you do and have done.” Ken Johnston.

“Dear all who work for the NHS. Thank you for everything you do. For putting yourselves on the front line in order to keep the NHS a wonderful place. Thank you especially to the midwives and doctors who took care of me and my baby during my pregnancy and birth. We had such a positive experience and that was much due to how hard you all work and how much care you have for your patients.” Amy Parker.

“Thank all of you at the NHS for all the hard work you’re doing. You’re doing such an amazing job.”

“Thank you so much for the amazing work you do. Thank you also for always being so reassuring and helpful no matter what.” Wright Family.

“Thank you, NHS for all your hard work under the diverse pressures; conditions and adversity you have to endure. Xxx.” David Mart.

“We cannot thank you enough for the sacrificial, life-saving work you are doing. We can’t imagine how hard it has been and still is, but we are praying for you and we love you. Keep going, but look after yourselves first and foremost. You are our heroes, now and always! Lots of love xxx.”

“Thank you, NHS people! Thank you for months of persevering at the frontline in the fight against COVID-19 which puts such a huge strain on our entire country and the world. Thank you for going above and beyond in this pandemic. Thank you for taking care of so, so, so many of us! I want to encourage you to keep going. I think of your families which might be in a difficult situation right now. I think of you and pray that you may be strengthened, bless and encouraged.” Val.

“A huge thank you to all the incredible frontline workers. You are amazing.” Diane Clarke.

“Thank you so much to every single worker in the NHS. I would like to say a massive thank you to every person who looked after my family and when our little girl was born in July. Every person we met took such great care of us and I know there will have been many more behind the scenes that we didn’t meet.” Alex, Jacob and Eden.

“Thank you everyone at the RLI. You are the true superheroes. Thank you so much for your fantastic work. Words could never express how thankful we all are xxxx.” Sarah, Timothy, Ryan, Thomas and Luke Head.

“Thanks for the wonderful care you gave to mum on her last day and the way you were able to give her dignity even though you were putting yourselves at risk of COVID in treating her. You are outstanding examples of selflessness.” Charles and Jayne May xxxxxxxx.

“Thank you, NHS for your brilliant work and looking after me while I was poorly.” David Elliston

“You are one of the most BEAUTIFUL JUST institutions this world knows. You give care for all, for free. Thank you so very much.” Pastor Andrew Gardner.

“Heartfelt thanks for all your compassion and commitment during the most difficult times.” Tony and Joan Bell.

“Thank you for all your hard work and dedication. May the Lord bless you and your family xxx.” Barbara.

“Just wanted to say thank you for using your gifts to help people in need. You are all amazing and doing a great job. Keep going and stay safe.” Steve Ellershaw.

“There must be times when you feel you can’t carry on. You are overwhelmed and exhausted, especially at those times remember that at that moment no one can do exactly what you are doing. You will see lots of patients, so many that they may face into a mass but you will be remembered by the patient you help. Very best wishes and keep well.” Jean.

“I can’t say how thankful I am to the NHS for the many different ways they’ve helped my family and friends. The staff are amazing turning into work in hard circumstance. Thank you all.”

“Thank you everyone for everything you do not just over the past year and a bit but all the time. You’re amazing people. Amazing job.” Tammy Walkden

“Thank you from the Adams family.” Byron and Vicky Adams.

“You’ve all been fantastic whatever capacity you work in. GP’s, vaccination volunteers, carers, medical staff, paramedics etc. THANK YOU.” Carol and Mick Gardner.

“What an amazing commitment the local NHS has been during this time. Well done to everyone on the frontline, the support staff and everyone that has had to sacrifice for the welfare of others! God bless you all.” Josh Fox.

“Thanks so much for all you do! Your hard work is incredible. Second to none! Amazing!” Claire Maher.

“Thanks so very much for all you hard work! You have and are incredible!” Helen Vernon.

“Thank you, NHS.” Rob Bell.

“Thank you for all the hard work you are doing to try and look after people and that also includes NWAS.” Marie and Ken West.

“Thank you so much to every single member of staff who works for the NHS in Lancaster, Morecambe and Heysham including those working in community teams. You are all amazing!” Becky Cronin.

“A huge thank you to Nicky C (Midwife RLI) for helping deliver my daughter safely. We are forever grateful. You were utterly amazing! Xx.” Hannah and Marnie McGill.

“To you the NHS. Thank you all so, so much for going that extra mile, putting us first for everything you do to help us get through whatever we have that makes us ill. Thank you for supporting the city. We thank you from the bottom of our hearts.” Jim and Rachel Smylie.

“Thank you for working so hard to keep us safe!” Shannon, Kyle and Amy xxx

“Thank you so much for all that you do and have done.” Susan Dobson.

“You are all awesome. Thank you!!!!”

“Thank you for all you do, in very difficult times. All the nurses are professional, compassionate and caring at all times.” Sheila Croskell.

“Thank you, thank you.” David Leslie

“Thank you for all that you do.”

“Thank you for persevering through thick and thin, for changing your world around to make keeping safe possible, you are truly amazing kind and loving people! Thank you for caring, for sacrificing much and for the hope you give us. Bless you.” Amanda Topps.

“Thank you for all the truly amazing work you all do. You are super xx.” Sandra Murphy.

“We would not be where we are today without your dedication and commitment. From the bottom of my heart. THANK YOU xx.”

“Thanks for everything you do in these bad times.” Natalie.

“Thank you to everybody at the RLI & the ambulance service who looked after my son when he was admitted with COVID. He said everybody was so helpful and cheerful. It made a lot of difference to him to be treated so well. Thank you everybody, you are all wonderful. Pat Jackson (on behalf of Matt Jackson).”

“Thank you for all you do.” Elise and Ken.

“Thanks for all your help and hard work you should all be proud of yourselves.” Wayne Bonnick.

“Just like to say thank you so much for all the hard work.” Linda Stewart.

“Thank you, NHS.” Peter Jepson.

“Thank you, NHS. I spent a short time in hospital last month and everyone made me feel so comfortable. Incredible people. God bless you all.” Olita Howard.

“To all the dedicated and hard-working staff in EVERY department of Lancaster NHS, from doctors to nurses to admin and finance to housekeeping and pot wash. THANK YOU for all you do in your part of caring for us!” Graih. 

Last updated (17 May 2021).