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Involving People and Staff

We will ensure that the process of engagement, communication, involvement and consultation with the public, politicians, staff members and other stakeholders is delivered in line with best practice to make sure proposals meet the needs of local people

Good communications, engagement and involvement with stakeholders will mean:

  • Better decision making - involving patients and stakeholders in decisions about their own health and care has the potential to boost outcomes, improve patient experience and reduce unnecessary consultations
  • Improved ability to deliver difficult change – developing ideas and proposals with patients, the public and community organisations from the outset can increase our ability to manage risk and deliver difficult change successfully
  • More effective service delivery - understanding patient experiences can help us to identify areas of waste and inefficiency and how to improve services
  • Reduced demand - engaging people can help manage demand for services by improving lifestyle choices, improving self-care and encouraging people to use services appropriately
  • More informed public opinion - to help us decide how to make the best use of the money available
  • Greater community support - engaging with communities and acknowledging the assets that they possess can help tackle health inequalities, support behaviour change and improve health and wellbeing


Working with people in communities

It is important that we work with people from across the community to ensure that services meet the need of the local community.

We seek to address five objectives towards communicating and engaging:

  • Build Awareness
  • Inform and involve
  • Showcase positive impact
  • Support delivery of new ways of working
  • Deliver coordinated communication across region by developing a range of tools that can be used across organisations

Joined up approach

The partnership includes organisations from across Lancashire and South Cumbria which means that we will work together to make sure messages come from the right organisations to reach the right people.


Our commitment to high standards of engagement and consultation

In October 2018, an Engagement and Consultation Framework was agreed by the Joint Committee of CCGs which sets out the principles of involvement, engagement and consultation that partners will work to in Lancashire and South Cumbria for substancial changes to services.

The purpose of this document is to set out:

a) The proposed governance process for the coordination of, and support for, engagement and consultation concerning substantial change to services across Lancashire and South Cumbria.

b) The proposed principles and framework the Joint Committee of the Clinical Commissioning Groups (JCCCGs) should adopt on behalf of itself and to guide other partners, including the Healthier Lancashire and South Cumbria as the integrated care system


Together the principles and framework are designed to ensure modern, inclusive and meaningful involvement, engagement and consultation with patients, public, staff and stakeholders.


How can I get involved?

As our partnership across Lancashire and South Cumbria continues to improve health and care for local people, there will be lots of ways for you to get involved.

This could include completing surveys, coming to workshops and public meetings, or simply talking to heath and care professionals about your views.

Keep an eye on our news page, and the pages for each of our partnerships across Lancashire and South Cumbria to keep up to date what is going on where you live.

Click here to find events where you can get involved locally

You can also follow us on Twitter @healthierlsc and get involved with the conversation using #healthierlsc


Share your views with local Healthwatch

Local Healthwatch are part of their local community and works in partnership with other local organisations. We encourage local people to get involved with local Healthwatch and share their experience of using local services. These are independent from the NHS and are able to represent local people. Click the local Healthwatch in your area below:

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